1. Introduction
PrikPot Co., Ltd. (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with Thailand’s Personal Data Protection Act (PDPA) B.E. 2562 (2019) and applicable Ministry of Public Health (MOPH) telemedicine regulations.
This Privacy Policy explains how we collect, use, store, and protect personal data provided through our medical and patient-related services, including prescription applications, telemedicine consultations, and communication with our healthcare team.
2. What Data We Collect
We collect and process personal data only as necessary to deliver safe, compliant medical services. The categories include:
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Identity Data: First name, last name, date of birth, and gender.
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Identification Documents: Copy of passport, Thai national ID, or driver’s licence used for age and identity verification.
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Contact Data: Email address, phone number, and delivery or correspondence address (if applicable).
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Medical Information: Relevant health conditions, prescriptions, and clinical notes submitted for medical review.
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Transaction Records: Details of payments for consultation or prescription services, where applicable.
We do not collect or store unnecessary financial data such as credit card details on our servers. Payments are processed securely through approved financial service providers.
3. How We Use Your Data
Your data is used solely for legitimate medical and operational purposes, including:
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Verifying patient identity and eligibility.
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Facilitating medical consultations and prescription issuance under Thai law.
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Providing patient communication and follow-up services.
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Meeting legal, regulatory, and record-keeping requirements established by the MOPH and PDPA.
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Improving our healthcare processes and ensuring service quality.
We do not use your information for marketing, advertising, or any non-medical purpose.
4. Disclosure of Personal Data
We handle all personal data in strict confidence.
Your information may be shared only with:
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Licensed Thai doctors involved in your consultation or prescription approval.
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Fulfilment and logistics providers responsible for delivering prescribed medical products to registered patients under Ministry guidelines.
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Government or regulatory authorities when disclosure is legally required for compliance, inspection, or public health purposes.
We do not sell, rent, or otherwise disclose personal data to unrelated third parties.
5. Data Security
We implement administrative, technical, and physical safeguards to protect your information against unauthorised access, alteration, disclosure, or destruction.
All sensitive data is stored on encrypted servers, and communications are secured using SSL/TLS protocols.
Access to patient records is restricted to authorised medical and administrative personnel only.
6. Data Retention
Personal data is retained only for as long as necessary to fulfil the medical or legal purpose for which it was collected.
Once no longer required, records are securely deleted or anonymised in accordance with PDPA and MOPH retention standards.
7. Your Rights Under the PDPA
You have the following rights regarding your personal data:
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Access: Request a copy of your personal data held by us.
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Correction: Request rectification of inaccurate or incomplete data.
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Deletion: Request erasure of your personal data when legally permitted.
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Restriction: Request limitation of data processing under certain conditions.
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Objection: Object to certain types of data processing.
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Data Portability: Request transfer of your data to another service provider.
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Withdrawal of Consent: Withdraw consent for data processing at any time, without affecting the legality of processing based on prior consent.
To exercise any of these rights, please contact our Data Protection Officer.
8. Contact Information
If you have questions about this Privacy Policy or wish to exercise your PDPA rights, please contact us at:
Email: [email protected]
Data Protection Officer
PrikPot Co., Ltd.
Chiang Mai, Thailand